Last updated: 12 October 2026

1. Introduction

Welcome to our independent Mercedes-Benz business directory. Our directory is a collaboration with OBD Store to help Mercedes-Benz owners find independent repair shops, specialist mechanics, parts suppliers, dismantlers, body shops, locksmiths, and auto electricians.

We respect your privacy and are committed to protecting your personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, register an account, submit a business listing, or contact us.

2. Information We Collect

Depending on how you use our website, we may collect the following information:

• Account information: Name, email address, username, and login details when you register.
• Business information: Business name, website URL, business description, address, telephone number, and other details you choose to provide.
• Contact information: Information submitted through contact forms, emails, or other communications.
• Technical information: IP address, browser type, device information, website usage data, and diagnostic logs.
• Cookies and usage data: Information collected through cookies and similar technologies, subject to your cookie preferences and applicable law.

Please do not submit sensitive personal information unless it is specifically requested and there is a lawful reason to collect it.

3. How We Use Your Information

We may use personal and business information to:

• Create and manage user accounts.
• Display submitted business listings and help visitors discover independent Mercedes-Benz specialists.
• Allow users to update their account and business information.
• Respond to enquiries and provide customer support.
• Maintain website security, prevent fraud, and troubleshoot technical issues.
• Improve the functionality and performance of the directory.
• Comply with applicable legal obligations.

We will only use personal data where we have an appropriate legal basis to do so.

4. Legal Basis for Processing

Where UK GDPR applies, we rely on one or more of the following legal bases, depending on the purpose of processing:

• Contract: To create and manage accounts or provide requested directory services.
• Legitimate interests: To operate, maintain, secure, and improve our directory, provided those interests do not override your rights.
• Consent: For activities requiring consent, such as certain non-essential cookies or marketing communications.
• Legal obligation: Where processing is necessary to comply with applicable laws.

You may withdraw consent at any time where processing relies on consent. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Public Business Listings

Our directory is designed to help Mercedes-Benz owners discover independent automotive businesses.

If you submit a business listing, information such as your business name, business description, website, address, telephone number, and services may be displayed publicly.

Please ensure that you are authorised to submit the information and that it does not contain private personal information that you do not want published.

If you wish to correct or remove a listing, please contact us using the details provided below. We will review your request in accordance with applicable law and any legitimate obligations we may have.

6. Collaboration with OBD Store

Our directory is a collaboration with OBD Store intended to strengthen connections between Mercedes-Benz owners and independent automotive specialists.

Any sharing of personal data with OBD Store will take place only where there is an appropriate lawful basis, appropriate transparency, and any required safeguards.

The existence of this collaboration does not automatically mean that OBD Store receives your account details or other personal information. Please contact us if you would like clarification about how information is shared in connection with the directory.

OBD Store may also operate its own website and services, which may be subject to a separate privacy policy.

7. Sharing Your Information

We do not sell your personal information.

We may share information where necessary with:

• Website hosting providers and technical service providers.
• Website security, maintenance, and analytics providers.
• Service providers that help operate account registration, forms, or email communications.
• OBD Store, where applicable and lawfully required for the directory collaboration.
• Regulators, law enforcement agencies, or other parties where required by law.

Service providers should only process personal data under appropriate arrangements and for authorised purposes.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functions, remember preferences, maintain sessions, and understand website usage.

Where required by law, we will seek consent before placing non-essential cookies, including certain analytics or advertising cookies.

You can manage cookies through our website’s cookie settings, where available, and through your browser settings. Disabling certain cookies may affect website functionality.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including account management, directory operation, security, and legal compliance.

Retention periods may vary depending on the type of information and the reason it was collected. When information is no longer required, we will take appropriate steps to delete it or anonymise it, subject to any legal obligations to retain it.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure, or misuse.

However, no website or electronic transmission can be guaranteed to be completely secure. Users should protect their login credentials and notify us if they suspect unauthorised access to their account.

11. International Data Transfers

Some of our hosting or technical service providers may process information outside the United Kingdom or European Economic Area.

Where applicable data protection law requires safeguards for international transfers, we will take appropriate steps to ensure that personal information receives the required level of protection.

12. Your Data Protection Rights

Depending on the laws applicable to you, you may have the right to:

• Request access to your personal data.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data.
• Request restriction of processing.
• Object to certain types of processing.
• Request a portable copy of certain information.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the relevant data protection authority.

To exercise your rights, contact us using the details below. We may need to verify your identity before processing a request.

If you are in the UK, you may contact the Information Commissioner’s Office (ICO) at ico.org.uk for information about your data protection rights and complaints.

13. Third-Party Websites

Our website may contain links to third-party websites, including OBD Store and independent automotive businesses.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

14. Children’s Privacy

Our directory is intended for people seeking automotive services and businesses. It is not designed to collect personal information from children.

If you believe a child has provided personal information through our website, please contact us so that we can review the matter and take appropriate action.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal obligations, or data processing practices.

Any updated version will be published on this page with a revised “Last updated” date.